Important Notice
This Privacy Policy explains how WakaTix collects, uses, and protects your personal information when you use our ticketing platform. By using our services, you agree to the practices described in this policy.
WakaTix is a Nigerian event ticketing platform that connects event organizers with attendees. We are committed to protecting your privacy and complying with all applicable Nigerian data protection laws and regulations.
Legal Compliance: This policy is designed to comply with the Nigerian Data Protection Regulation (NDPR) 2019, the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, and other relevant Nigerian laws governing data protection and privacy.
We collect various types of information to provide and improve our services:
Personal Information
- Full name and date of birth
- Email address and phone number
- Home or billing address
- Government-issued ID (when required)
- Emergency contact information
Payment Information
- Bank account details
- Credit/debit card information (processed securely)
- Transaction history and payment records
- Billing information and invoices
Note: We do not store complete card numbers or CVV codes.
Event-Related Data
- Event preferences and attendance history
- Ticket purchase history
- Event feedback and reviews
- Seating preferences and special requirements
Technical Data
- IP address and device information
- Browser type and operating system
- Login dates and times
- Website usage patterns and analytics
We use your personal data for the following purposes:
- Service Provision: To process ticket purchases, manage bookings, and provide customer support
- Payment Processing: To process payments and prevent fraudulent transactions
- Communication: To send booking confirmations, event updates, and important notices
- Personalization: To recommend events and improve your user experience
- Legal Compliance: To comply with Nigerian laws and regulatory requirements
- Security: To protect against fraud, unauthorized access, and other illegal activities
Legal Basis (NDPR): Our data processing is based on legitimate interests, contractual necessity, legal obligations, and your explicit consent where required.
Data Protection Measures
We implement industry-standard security measures including SSL encryption, secure payment processing, regular security audits, and access controls to protect your personal information.
We may share your information with:
- Event Organizers: To facilitate event management and attendee verification
- Payment Processors: To process payments securely (Paystack, Flutterwave, etc.)
- Service Providers: Third-party vendors who assist in our operations (under strict confidentiality agreements)
- Legal Authorities: When required by Nigerian law or court orders
- Business Transfers: In connection with mergers, acquisitions, or asset sales
Data Protection Measures
We implement industry-standard security measures including SSL encryption, secure payment processing, regular security audits, and access controls to protect your personal information.
We implement comprehensive security measures including:
- SSL/TLS encryption for data transmission
- Secure payment processing with PCI DSS compliance
- Regular security audits and vulnerability assessments
- Access controls and authentication systems
- Employee training on data protection
- Incident response and breach notification procedures
Compliance: Our security measures meet the requirements of the NDPR, Cybercrimes Act 2015, and international best practices for data protection.
We retain your personal data for the following periods:
- Account Information: Until account deletion or 7 years after last activity
- Transaction Records: 7 years for tax and accounting purposes
- Event Attendance Data: 3 years for analytics and improvement
- Communication Records: 2 years for customer service purposes
- Marketing Data: Until consent is withdrawn or 2 years after last interaction
Legal Requirement: Data retention periods comply with the Companies and Allied Matters Act 2020, Federal Inland Revenue Service requirements, and other applicable Nigerian regulations.
Under the Nigerian Data Protection Regulation (NDPR), you have the following rights:
Right to Access
Request copies of your personal data
Right to Rectification
Correct inaccurate or incomplete data
Right to Erasure
Request deletion of your personal data
Right to Object
Object to processing of your data
Right to Restrict
Restrict processing of your data
Right to Portability
Receive your data in portable format
NDPR Rights: These rights are guaranteed under Sections 2.4-2.9 of the Nigerian Data Protection Regulation 2019. You can exercise these rights by contacting our Data Protection Officer.
Legal Compliance: This policy is designed to comply with the Nigerian Data Protection Regulation (NDPR) 2019, the Cybercrimes (Prohibition, Prevention, etc.) Act 2015, and other relevant Nigerian laws governing data protection and privacy.
We use cookies and similar technologies to:
- Maintain your session and login status
- Remember your preferences and settings
- Analyze website usage and performance
- Provide personalized content and recommendations
- Facilitate social media integration
You can control cookie settings through your browser preferences. However, disabling cookies may affect the functionality of our services.
Your personal data is primarily processed within Nigeria. In cases where data is transferred internationally, we ensure:
- Adequate protection measures are in place
- Recipient countries have comparable data protection laws
- Standard contractual clauses are implemented where necessary
- Your consent is obtained where required by NDPR
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately for deletion.
Child Protection: This policy aligns with the Child Rights Act 2003 and international standards for protecting children's online privacy.
We may update this Privacy Policy from time to time. We will:
- Post the updated policy on this page with a new "Last Updated" date
- Notify you of significant changes via email or website notifications
- Obtain your consent for material changes where required by law
Last Updated: November 18, 2025
This Privacy Policy is reviewed and updated annually to ensure compliance with evolving data protection laws and best practices.
